01
Bring Your Device In
Visit Watertown, Newton, Wakefield, or Burlington. Tell us what is happening and any important history, such as drops, liquid exposure, or a previous repair.
Walk-ins welcome HOW FIX 'N REPAIR WORKS
A Clear Repair Process, From Start to Finish.
Whether you visit one of our stores or choose mobile service, we keep the process simple: tell us what is wrong, let a technician inspect the device, approve the repair, and get your device back when the work is complete.
CHOOSE YOUR SERVICE
How would you like to get your device repaired?
The exact steps depend on whether you come to us or use our mobile service.
02
Technician Inspection
We inspect the device and verify the reported issue. Some problems are obvious; others may require additional diagnosis before the correct repair is known.
Problem verification03
Repair Approval
Once the repair path is clear, we explain what needs to be done. Work proceeds after the repair is approved.
Clear next step04
Repair, Test & Pickup
After the repair, the technician checks the device again. When it is ready, you pick it up and can ask any final questions before leaving.
Final testingPrefer to come to us?Choose the Fix 'N Repair location that is most convenient for you.
View 4 Locations01
Request Mobile Service
Start from our mobile repair page and tell us the device, issue, and service area so we can determine whether the repair is suitable for mobile service.
Start online02
We Confirm the Visit
We review the request and confirm the service details. Some advanced repairs may still need to be completed at a shop rather than on-site.
Service confirmation03
Technician Comes to You
A technician arrives at the agreed location, verifies the issue, and performs the applicable repair on-site when the job is appropriate for mobile service.
Convenient service04
Test & Complete
The repaired device is checked before the visit is completed. If the issue turns out to require more advanced work, we explain the next step.
Final checkNeed us to come to you?See mobile repair availability and start your request.
Mobile Repair Service WHAT TO EXPECT
What helps us diagnose your device faster
A little information at check-in can make the repair process clearer for both you and the technician.
Before you arrive
✓Know the device model if possible. For laptops, bringing the exact model number is especially helpful.
✓Explain when the problem started and whether the device was dropped, exposed to liquid, or repaired previously.
✓Bring any charger or accessory that may be related to the problem if the issue involves power, charging, or connectivity.
✓Back up important data when possible before any repair service.
During the repair
✓We focus on the reported problem and inspect for related damage that could affect the repair.
✓If the repair turns out to be different from what was initially expected, we explain the updated next step.
✓Advanced board-level, microsoldering, or data-recovery work may require additional diagnostic time.
✓When service is complete, the device is checked again before pickup or completion.
Important: repair time depends on the device, parts availability, the type of damage, and whether additional diagnosis is required. A cracked screen and a motherboard-level problem do not follow the same timeline.
YOUR REPAIR JOURNEY
One process, with clear checkpoints
This is the basic path most repairs follow from the moment you contact Fix 'N Repair until the device is returned.
1
Issue ReportedYou tell us what the device is doing.2
Device CheckedTechnician verifies the problem and condition.3
Repair ApprovedThe appropriate repair path is confirmed.4
Repair PerformedService is completed and the device is tested.5
Device ReturnedYou pick up your device or finish the mobile visit. NOT EVERY REPAIR IS THE SAME
Some repairs are straightforward. Others need deeper diagnosis.
Giving customers realistic expectations is part of a good repair process.
Screens, batteries & charging issues
Many common device repairs can be identified quickly after the technician verifies the device and the damaged component.
Motherboard & microsoldering
Board-level problems may need deeper testing before the failed circuit or component can be identified and repaired.
Learn about microsoldering →Data recovery
When the priority is recovering important files rather than simply returning the device to normal operation, the diagnostic process may be different.
Learn about data recovery → VISIT US
Choose one of our 4 Greater Boston locations
Use Google Maps directions to go directly to the Fix 'N Repair shop that works best for you.
COMMON QUESTIONS
Questions about the repair process
Walk-ins are welcome. For a specific repair, calling ahead can still be useful if you want to discuss the device or issue before coming in.
No. Mobile service is best for repairs that can reasonably be completed on-site. Advanced board-level work, some diagnostics, and other complex repairs may need to be handled at a Fix 'N Repair location.
If the problem involves charging, power, a cable, display output, or another accessory, bringing the related charger, cable, adapter, or accessory can help the technician reproduce the issue.
A motherboard, microsoldering, liquid-damage, or data-recovery case may require deeper testing before the failed component or repair path is known. These jobs are different from replacing an obviously damaged screen or battery.
If inspection shows that the device needs a different repair than initially expected, the updated repair path can be explained before moving forward.