Fix 'N Repair Warranty Policy — Lifetime on Screens, 90 Days on Everything Else

Our lifetime warranty on cellphone and iPad screens covers four specific issues only: touch sensitivity problems, ghost clicking, random clicking, and screen lifting. There's no time limit on claims for those four issues — bring the device in whenever one of them appears (one month, one year, three years from now). If we determine the issue falls into one of those four categories, we replace the screen free of charge.

What the lifetime warranty does NOT cover: dead pixels, OLED panel defects, color bands, screen burn-in, dimming, color shifts, or any visible physical or liquid damage. These all fall outside the lifetime warranty scope, regardless of when they appear.

The "lifetime" refers to the life of the replacement screen we installed. If you eventually replace the device entirely or replace the screen again, the warranty resets to the new repair. We honor the warranty at all 4 of our Massachusetts shops regardless of where the original repair was performed.

Lines on the screen are not covered by our warranty, even if you don't recall dropping the phone. Our lifetime warranty covers only four specific issues: touch sensitivity, ghost clicking, random clicking, and screen lifting. Lines, dark marks, dead pixels, color distortion, and OLED issues fall outside that scope, regardless of cause.

Sometimes damage happens without the customer noticing — a small drop the device survived externally, sitting on the phone in a pocket, a quick splash that didn't feel like much. The damage to the display can appear hours or days later as lines or marks. We understand it's frustrating, but lines/marks/dead pixels simply aren't within the warranty scope we offer.

Bring it in for free diagnostic. We'll tell you straight what's happening and quote a new screen replacement if you want to proceed.

Water or liquid damage is not covered by our warranty, even if the screen isn't visibly cracked. This includes liquid spreading visible on the display, condensation behind the screen, lines or color shifts after water exposure, and touchscreen ghost touches after water exposure.

Water damage causes unpredictable secondary corrosion that can affect multiple components over days or weeks. There's no reasonable way to warranty against it.

Bring it in — we can often recover water-damaged devices. Just understand the recovery work itself comes with no warranty for the same reason.

Yes — proof of the original repair is required to make a warranty claim. We accept any of these forms: the physical paper receipt, a photo or picture of the receipt taken on your phone, a text message receipt (if we texted one to you), or an email receipt (if we emailed one to you). Whichever you have works.

The receipt is how we verify that the device was repaired by us, what repair was performed, and when. Without that proof, we can't confirm the warranty applies to your specific device.

If you've lost every form of your receipt — no paper, no photo, no text, no email — call the shop where the original repair was done. Sometimes we can locate the service record using your phone number, device serial number, or rough repair date. Call before driving over so we can check first and tell you whether we can locate the record.

Yes — the warranty is honored at all 4 of our Massachusetts shops, regardless of where the original repair was performed. If you got your iPhone screen replaced at our Watertown shop and you've moved closer to Newton, you can bring the warranty claim to the Newton shop.

Same warranty terms, same coverage, same process at every location. Service records sync across all 4 shops, so any technician can look up your repair history.

No — new physical damage is not covered by warranty, regardless of when it happens after the original repair. If you crack the screen we installed (whether one week later or one year later), that's a new repair at the regular price.

The good news: we don't upcharge for second or third repairs. Same price as the first time. We're honest about that. We'd rather have you come back to us than have you go to a different shop because you assumed we'd charge more.

If your phone is breaking repeatedly, that's worth a conversation. Sometimes a different case, a screen protector recommendation, or honestly looking at whether the device is worth continuing to repair is the better call.

We have a strict no-refunds policy once a repair has been completed. Repair work consumes labor time and parts that can't be undone after install, which is why no-refunds is standard industry practice.

What we DO offer if you're not satisfied: the warranty replacement. If the part we installed has any defect during the warranty period, we replace it free of charge. If you have concerns about your repair, bring the device back as soon as possible so we can address it under warranty rather than letting time pass.

Before any repair starts, you get a free in-shop diagnostic and a written quote. If you're not comfortable with the quote, walk away — no charge.

Devices with prior water damage are excluded from warranty coverage entirely, even if we successfully recover them. We'll always tell you upfront if water damage is detected during diagnostic, and explain that any work we do comes with no warranty.

This isn't a punishment — it's an honest reflection of the unpredictability of liquid damage. Water can cause corrosion that's invisible during initial repair but manifests weeks or months later as secondary failures (charging port stops working, speaker dies, camera focus fails). We can't guarantee against problems we can't see.

Customer-supplied parts are not covered by our standard warranty. If you bring your own replacement part (purchased on Amazon, eBay, or elsewhere) and ask us to install it, we only warranty our labor for 14 days. The part itself has no warranty from us.

We typically don't recommend customer-supplied parts because aftermarket part quality varies enormously, and a low-quality part will fail regardless of how skillfully it's installed. If you're trying to save money, we usually have access to the same parts at competitive prices, and our parts come with our full warranty.

No — if another shop has worked on the device after our repair, the warranty is void. We can't verify what they did, what parts they installed, or what damage may have occurred during their work.

Common situation: you get a screen replacement from us, then a year later have water damage, take it to a different shop for water damage recovery. They open the device, do their work, reassemble it. A month after that, our original screen develops a touch issue. At that point we can't determine whether the issue was originally there or something that happened during the water damage repair. Warranty is voided.

Best practice: bring all subsequent repairs back to us. Continuity of service preserves the warranty.

Most warranty replacements complete same-day at our shops if we have the part in stock — which we usually do for common models (iPhone X-17, Samsung Galaxy S/Note series, iPad standard/Pro/Air/mini).

For less common phones, newer flagship Pro Max models, or specialty parts, allow 2-5 business days for ordering. We'll give you a realistic time estimate at intake.

The diagnostic portion (determining if it's a covered issue or something outside the warranty scope) usually takes 15-30 minutes at the counter.

Talk to us. Our technicians can usually walk you through what they're seeing during the diagnostic — they'll show you the marks, lines, or evidence under shop lighting so you can see what they're seeing.

If you're still convinced the issue falls into one of the four covered categories (touch sensitivity, ghost clicking, random clicking, screen lifting), you're welcome to get a second opinion from another shop or an Apple authorized service center. We'd rather have you confident in our assessment than feel like we're trying to deny a legitimate claim.

Honest reality: in 6+ years of operation, the vast majority of "is this a warranty issue?" cases turn out to be damage or issues outside our warranty scope (dead pixels, OLED defects, etc.), not the covered touch/lifting issues. We approach every diagnostic the same way — looking for the truth, not looking to avoid honoring warranties.